PRIVACY POLICY

Last updated: 23 November 2025

 

The Privacy Notice for Thrive Weight Loss describes how and why we might access, collect, store, use, and/or share your personal information when you use our services, including when you:

• Visit our website at http://www.thriveweightloss.co.uk or any website that links to this privacy notice

• Engage with us in any other related ways

 

Questions or concerns?

Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible to making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our services. If you still have any questions or concerns, please contact us at daniel.watkins@thriveweightloss.co.uk.

 

1. Summary of Key Points

This summary provides key points from our Privacy Notice.

 

What personal information do we process?

When you visit, use, or navigate our services, we may process personal information depending on how you interact with us and the services, the choices you make, and the products and features you use.

 

Do we process any sensitive personal information?

Some of the information may be considered ‘special’ or ‘sensitive’ in certain jurisdictions. We do not however process any sensitive personal information.

 

Do we collect any information from third parties?

We do not collect any information from third parties.

 

How do we process your information?

We process your information to provide, improve, and administer our services, communicate with you, for security and fraud prevention, and to comply with law. We may process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

 

How do we keep your information safe?

We have adequate organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage facility can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify you information. For information on personal cyber security visit allaboutcookies.org.

 

What are your rights?

Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about the UK’s date protection legislation and your rights here: https://www.gov.uk/data-protection.

 

How do you exercise your rights?

Please contact us via our email daniel.watkins@thriveweightloss.co.uk should you have any concerns or queries regarding how we are using and/or managing your personal information. Contact the ICO for further information, advice or to make a complaint via their website: https://ico.org.uk/global/contact-us/contact-us-public/.

​

2. What Information Do We collect?

In Short - We only collect personal information that you provide to us.

We only collect the information that you voluntarily provide to us when you express an interest in obtaining information about us and our services, when you participate in activities related to our services, or otherwise when you contact us. Personal information provided by you The personal information that we collect depends on the contact of your interactions with us and the services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Names

• Email addresses

• Debit/credit card numbers

• Billing addresses

• Contact or authentication data

 

Sensitive Information

We do not process sensitive information.

 

Payment Data

We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by Stripe. You may find their privacy notice here: https://stripe.com/gb/privacy

 

All personal information that you provide to us must be true, complete, and accurate, and you must notify ius of any changes to such personal information.

 

3. How Do We Process Your Information?

In Short - We process you information to provide, improve, and administer our services communicate with you, for security and fraud prevention, and to comply with law. We may also process you information for other purposes with your consent.

 

We process your personal information for a variety of reasons, depending on how you interact with our services, including:

• To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service

• To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our services

• To save or protect an individual's vital interest. We may process your information when necessary to save or protect and individuals vital interest, such as to prevent harm

 

4. What Legal Bases Do We Rely on to Process Your Information?

In Short - We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.

 

The General Data Protection Regulation (GDPR) and the UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information:

• Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time

• Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our services or at your request prior to entering into a contract with you

• Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests to not outweigh your interest and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:

          - Understand how our users use our products and services so we can improve user experience

• Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved

• Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to safety of any person

 

5. When and With Whom Do We Share Your Personal Information?

In Short - We may share information in specific situations described in this section and/or with the following third parties.

 

We may need to share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of a company assets financing, or acquisition of all or a portion of our business to another company

 

6. How Long Do We Keep Your Information?

In Short -  We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice unless otherwise required by law.

 

We will only keep your personal information for as long as necessary for the purposes set out in this Privacy Notice, unless ad longer retentions period is required or permitted by law (such as tax, accounting, or other legal requirements).

 

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

 

7. How Do We Keep Your Information Safe?

In Short -  We aim to protect your personal information through a system of organisational and technological security measures.

 

We have implemented appropriate and reasonable technological and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, se we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our services is at your own risk. You should only access our services within a secure environment.

 

8. Do We Collect Information from Minors?

In Short - We do not knowingly collect data from or market to children under 18 years of age.

 

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using our services, you are confirming that you are at least 18 years of age. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under the age of 18, please contact us at daniel.watkins@thriveweightloss.co.uk.

 

9. What Are Your Privacy Rights?

In Short - Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

 

Learn more about the UK’s date protection legislation and your rights here: https://www.gov.uk/data-protection. We will consider and act upon any request in accordance with applicable data protection laws.

 

Withdrawing Your Consent

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us at daniel.watkins@thriveweightloss.co.uk.

 

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

 

Please contact us via our email daniel.watkins@thriveweightloss.co.uk should you have any concerns or queries regarding how we are using and/or managing your personal information. Contact the ICO for further information, advice or to make a complaint via their website: https://ico.org.uk/global/contact-us/contact-us-public/.

 

If you have any questions or concerns about your privacy rights, you may email us using the email address provided above.

 

10. Do We Make Updates to this Notice?

In Short - Yes, we will make updates to this Privacy Notice as necessary to stay compliant with relevant laws.

 

We may update this Privacy Notice from time to time. The updates version will be indicated by an updated ‘revised’ date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

 

11. How Can You Contact Us About this Notice?

If you have any questions or comments about this notice, you may email us at daniel.watkins@thriveweightloss.co.uk.

 

12. How Can You Review, Update, or Delete the Data We Collect from You?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. The rights may be limited in some circumstances by applicable law. Learn more about The UK’S data protection legislation and your rights here: https://www.gov.uk/data-protection. To request to review, update, or delete your personal information, please contact us via email at daniel.watkins@thriveweightloss.co.uk.